FAQ’s & Troubleshooting
Q: What is myforum2?
A: myforum2 is a fast and easy-to-use Internet-based communication service that uses the latest world leading Macromedia Flash technology to provide high-quality, real-time audio and video communication (also known as VideoTalk).
Q: What does myforum2 do?
A: With myforum2, you can send Video Emails, and conduct 1 to 1 or Multiparty Video Calls with up to 4 people. You can share your documents, pictures and websites, and make PC to PC calls without any long distance charges.
Q: What is so unique about myforum2?
A: With myforum2:
- there is no software to download.
- you avoid annoying and unsolicited pop-ups, spyware & advertising.
- members can conveniently access their personalized URL address from any computer, at anytime, from anywhere!
- non-members can easily visit you!
- each new member who joins myforum2 gets a FREE myforum2 Pro Webcam & Premium Internet Headset.
Q: Who can I use myforum2 with?
A: You can use myforum2 with anyone who has access to a computer and the Internet.
Q: What if the people I want to communicate with are not myforum2 members?
A: Your guests do not have to be members to communicate with you on the forum. They are not asked to join, obtain or switch to a new email address, download software or install plug-in browsers, to participate with you in any Forum application. Your guests just type your personalized myforum2 URL address into their browser bar, click on Go and they are instantly on your page.
Q: How much does myforum2 cost?
A: Members can choose a myforum2 Personal Plan for as low as $69.99 that includes their own personalized online meeting forum (with unlimited VideoTalk and VideoEmail) and a FREE myforum2 Pro Webcam & Premium Internet Headset (a $125.00 retail value). We also offer a Family Plan and Business Plans with specialized services that can be designed to meet their special requirements. A small monthly service fee may be applicable. Contact a myforum2 Authorized Agent or visit myforum2.com to learn more.
Q: Can I get myforum2 service for free?
A: YES! myforum2 offers a generous Rewards Program that gives you FREE service just for simply referring friends, family, and business associates to. To learn more about the myforum2 Rewards Program, you can download the information here: http://www.myforum2.com/downloads/myforum2_rewards_program.pdf
Q: Is customer service available?
A: YES! myforum2 is committed to provide our customers with timely, professional, and attentive customer service. Members have many options to choose from to get their questions answered. To learn the many ways you may contact Customer Service, go to the myforum2.com website, click ‘CORPORATE’ on the menu, then click the menu item ‘Customer Service’. To go directly to a live myforum2 Customer Service representative, visit the Customer Service online meeting forum at: http://customerservice.myforum2.com
Q: Is tech support available?
A: YES! myforum2 provides tech support to any customer who many need it to insure the best possible experience with myforum2. To learn the many ways you may contact Tech Support, go to the myforum2.com website, click ‘CORPORATE’ on the menu, and then click the menu item ‘Tech Support’. To go directly to a live myforum2 Tech Support representative, visit the Tech Support online meeting forum at: http://techsupport.myforum2.com
FAQ’S ABOUT: System Requirements
Q: What are the system requirements?
A: We are PC compatible. For optimal performance, it is recommended that your computer have:
- Windows 2000 or XP
- 800 MHz processor
- 256 MB RAM
- Broadband Internet Connection
Q: I am not sure how to determine my computer’s ‘system information’.
A: To determine your computer’s ‘system information’, follow these steps.
- Go to Start.
- Click on Settings.
- Click on Control Panel.
- Double-click on System icon.
- System Properties menu will open. All the information you need will be on the ‘General’ tab.
Q: Is a Mac computer compatible?
A: In most cases, yes. Any Mac user can use the forum. But there are some issues, however, with our free hardware (the myforum2 Pro Camera) that some Mac users may experience. Usually this may be resolved with special adjustments to the user’s settings on their Mac computer or by getting a Mac webcam known to work with their Mac computer.
Q: What equipment do I need?
A: You will need a web camera and an Internet headset to enjoy all the rich features of myforum2. To insure the best possible experience with myforum2, a myforum2 Pro Web Camera and a myforum2 Premium Internet Headset is sent to you for FREE when you join myforum2.
Q: Do I really need to use an Internet headset?
A: An Internet headset is strongly recommended for the best possible performance. Just like using a telephone, the myforum2 Premium Internet Headset optimally separates what you hear from what you say to eliminate ‘echo’ or ‘feedback’.
FAQ’S ABOUT: Information Resources
Q: Where do I get all the information there is about myforum2?
A: Everything you want to know about myforum2 and learn about how to use myforum2 is available on the myforum2 website at http://www.myforum2.com.
TROUBLESHOOTING: Common Errors
Q. I can’t Log In to my account.
A. Please make sure that you entered the correct address in your address/browser bar. For quicker access, please add your MyForum2 web address to your Favorites site and create a desktop icon.
Q. I do not see my preferences button in my forum office.
A. The preferences button will not appear on your screen if you have not entered the correct password. You can make the preferences button accessible to your guests if they enter your password during Log In.
Q. I forgot my password.
A. For further assistance, please email your name, forum web address, and phone number to: customerservice@myforum2.com.
Q. I can’t see my picture on the view screen.
A. There are three simple things you can do:
- Make sure that your screen settings (camera, microphone/audio, macromedia) are checked off properly.
- Make sure that your camera is not in use by another program.
- Make sure that you haven’t minimized your screen while visiting another forum office (your camera may be open in your own forum office).
Q. The quality of my picture needs improvement.
A. Refer to your camera’s program settings to change hue, contrast, focus, and color. Good lighting is essential. Make sure that your face is well lit with a desk light either next to or behind your camera.
TROUBLESHOOTING: Audio & Microphone Issues
Q. I am having trouble with my audio.
A. Here are some things you can to do fix or improve your audio:
- Make sure that you have an internet chat headset in place of your computer speakers.
- Make sure that the 2 cords from the headset are in the correct location (cables usually color coded).
- Check to see if your headset has a volume control option on the cord.
- Make sure that your screen settings are checked off properly (volume and echo).
- You may need to check your audio settings on your computer.
Q. How do I check the audio settings on my computer..
A. To check your audio settings on your computer, follow these steps:
- Go to Start
- Click on Settings
- Click on Control Panel
- Double-click on Sounds & Audios
- Click on Audio
- Go to Sound Playback
- Click on Volume
- Set Volume Control halfway
- Go to Microphone and make sure mute is checked
- Return to Audio tab
- Go to Sound Recording
- Click on Volume
- Set Volume Control halfway
- Go to microphone and make sure microphone is selected (not mute)
Q. I am having trouble with my microphone.
A. Make sure that your screen settings are checked off properly. You may also need to check your sound settings on your computer:
- Go to Start
- Click on Settings
- Click on Control Panel
- Double-click on Sounds & Audios
- Click on Voice
- Go to Voice recording
- Click on volume
- Check volume under microphone and make mute function is off
Q. I hear an echo with my guest or I can hear myself in my headset.
A. The sound quality on the forum is affected by every participant’s sound hardware. For example, two or three people are interacting without difficulty, and feedback emerges when a new person enters the forum. You can mute that person’s audio (audio button in the VideoTalk screen) while instructing that person to:
- Place the cursor over his/her picture and right click
- Scroll to settings
- Click on microphone icon
- Check on reduce echo then click and drag volume tab to about 30- 40%.
If this doesn’t help, make sure that the audio and microphone settings are correct (office configuration) or perform a sound hardware test:
- Go to control panel
- Double click on Sounds & Audios
- Click on Voice Tab
- Scroll down to take hardware test and follow instructions. Keep in mind that your sound playback volume can not be completely turned off.
Q. My guest doesn’t have a camera but is using a headset, but I can’t hear him.
A. Your guest still needs to click on the PLUS (+) sign on their VideoTalk view screen and do his screen settings. You should see your guest’s name in their VideoTalk view screen once this is activated. Remember that a headset with a microphone (like the myforum2 Premium Internet Headset) is best for optimal performance.
TROUBLESHOOTING: Connection Issues
Q. My video and audio are not in synch with each other.
A. The video / audio connection may take a few seconds for you and your guest to be in synch with each other. Live video stream uses quite a bit of memory and may narrow the band width.
Q. How does myforum2 work with wireless computers?
A. A wireless connection from any participant’s computer may cause a noticeable delay if the signal strength varies during the call.
Q. What are some of the things that may affect my connection quality?
A. The quality of the connection depends on a few things, such as:
- The bandwidth and the computer capabilities of each person that participate in the call.
- The time of day (broadband connections are typically shared within a neighborhood.
- The geographic location of the server that is being used for transmitting data.
- Not enough RAM will cause a person’s video to freeze.
TROUBLESHOOTING: Toolbar Issues
Q. I click on “load document, share website +/or help” and they do not open.
A. Pop-Up blocker is preventing them from opening.
Q. With the load document function, I can’t open a Word doc.
A. The files that can be uploaded by our system are: pdf, jpg, jpeg, gif, html, MS Word doc, Excel and Powerpoint. There are two issues that have been identified:
- Internet Explorer may prevent your .doc files from opening. If this becomes problematic, we recommend downloading Mozilla Firefox as your web browser.
- Hold down the “ctrl” tab while double-clicking on the file in the text area.
